Rajendra Raikwar
TECHNICAL SOLUTION MANAGER
Professional Summary
Experienced Technical Solutions Manager and Presales Solution Consultant with a proven track record in delivering advanced technology solutions, enhancing customer experience, and driving business growth. Skilled in stakeholder management, client relations, and leading cross-functional teams to achieve operational excellence. Experienced in writing winning technical proposals and RFP responses to support business growth and solution sales across complex stakeholder environments, requirements gathering, technical consultation, with a strong focus on creating proposal support Collaterals and managing proof of concepts. Effective in fostering client relationships and collaborating on strategic initiatives to expand business opportunities. Committed to continuous improvement and innovation in delivering tailored solutions that meet client-specific challenges. Adept at technical presentations and supporting sales teams in acquiring new business.
Core Skills & Competencies
AI & Machine Learning
- Local & Cloud LLM Deployment
- Agentic Workflow Design
- Retrieval-Augmented Generation (RAG)
- AI Personalization & Training
- Generative AI (Video, Image, Voice)
- Voice Synthesis & Cloning
- Conversational AI Design
AI Application & Product Development
- No-Code/Low-Code Application Development
- API Integration & Automation
- Minimum Viable Product (MVP) Creation
- Business Process Automation (BPA)
- End-to-End Workflow Automation
Methodologies
- Rapid Prototyping
- Agile Development (No-Code)
- Systems Thinking
- Solution Architecture
Professional Experience
Technical Solution Manager
NTT DATA
Bangalore, India
Experienced Technical Solutions Manager with a strong background in Technology Solutions, stakeholder management, client relations. Proven track record in delivering technical solutions, enhancing customer experience, and driving business growth. Skilled in requirements gathering, solution design, technical product support, and implementation support. An effective leader in guiding teams to deliver superior user experiences and operational excellence. Proficient in proposal creation, managing proof of concepts, and collaborating with cross-functional teams to achieve strategic objectives.
Solution Consultant
Teleperformance
Bengaluru, India
Pre-Sales Activities:
- Collaborated with sales teams to qualify leads, assess client needs, and determine solution alignment with business challenges.
- Conducted detailed needs assessments and competitive analysis to identify opportunities for tailored solutions.
- Researched client industries, competitor offerings, and market trends to inform solution design and improve strategic recommendations.
Solution Design & Presentation:
- Designed comprehensive, client-specific demos and proof-of-concept presentations, showcasing ROI and solution impact.
- Created detailed technical proposals, integrating specifications, pricing, and implementation roadmaps tailored to client objectives.
- Led presentations to senior stakeholders and decision-makers, highlighting value propositions, technical capabilities, and competitive advantages.
Core Competencies:
Technical Proficiency:
Expertise in SQL, APIs Integration, programming languages, cloud platforms (AWS, Azure, Google Cloud), and data visualization tools (Tableau, Power BI).
Business Acumen:
Knowledgeable in ROI analysis, Agile/Scrum project management, and industry-specific process optimization.
Sr Process Associate
INFOSYS
India
Assisting customers during both the pre- and post-sale journey with SAAS product. When customers run into trouble or have questions, We As a support team will be there to provide answers and help them find success with your product also with few Technical diagnosis and Support and Cross Sell and Upsell depending on the Context.
AI Projects & Innovations
Autonomous Research & Task Automation Agent
Developed a multi-step autonomous agent using leading agentic frameworks and orchestration libraries to perform automated information gathering, data processing, and summarization. Engineered the agent's workflow to execute complex tasks, demonstrating a deep understanding of agentic architecture and task automation.
Personalized AI Knowledge Assistant
Created and deployed a custom AI assistant using foundational large language models, trained on a proprietary, structured knowledge base. Engineered the assistant to function as an intelligent chatbot capable of handling specific queries based on its unique training data.
AI-Powered Web Application (MVP)
Designed, built, and launched multiple functional Minimum Viable Products (MVP) in under one day using visual development and no-code platforms. Integrated generative AI functionalities and third-party APIs through a visual automation platform.
Generative Multimedia Content System
Built an end-to-end pipeline to generate short-form video content complete with a custom, AI-generated voiceover. Utilized generative AI platforms for video creation and an advanced voice synthesis API to clone a specific voice and produce realistic audio narration.
Multi-Channel Conversational AI
Constructed a personalized voice assistant using state-of-the-art voice synthesis and conversational AI APIs to process user commands. Designed and implemented voice-activated workflows that connect user intent to actions across different platforms.
Vibe Coding and Deployment (Live)
Development Capabilities:
- • Local LLM Management: Setting up local AI development environments, hosting and running Large Language Models (LLMs) like those from the Ollama library
- • AI Clones & Personalization: Creating personalized AI clones using custom data (structured and unstructured)
- • Voice Agent Development: Building and configuring AI voice assistants, connecting voice commands to actions using APIs
- • Autonomous Agents & Automation: Understanding and architecting multi-step AI agent workflows for tasks like research, data scraping, and summarization
Platforms & Tools:
LLMs & Environments:
OpenAI, Ollama, Bolt
Voice & Cloning:
ElevenLabs, Vapi
Autonomous Agents:
AutoGen, LangChain, CrewAI, e2b
No-Code Platforms:
Softr, Bubble, Make, Framer
AI Expert for Automation in Presales Process
AI-Powered Proposal & RFP Automation
Generative AI now drafts 80% of RFP responses, reducing turnaround time from weeks to hours. Tools analyze past wins/losses to suggest high-impact differentiators.
Key Technologies:
Impact: 65% reduction in RFP response time
Interactive Demo Assistants
AI-driven 'demo bots' answer technical questions during live demos using product docs and battle cards. Real-time sentiment analysis adjusts demo flow based on buyer engagement.
Key Technologies:
Impact: Personalized demo scripts based on attendee profiles
Predictive Scoping & Pricing Engines
AI predicts implementation risks and dynamic pricing tools adjust quotes based on win probability and competitor benchmarks.
Key Technologies:
Impact: $12M/year reduction in discount leakage
Competitive Intelligence Augmentation
AI scrapes competitor websites, earnings calls, and G2 reviews to auto-update battle cards. Alerts teams when competitors release features.
Key Technologies:
Impact: 18% reduction in competitive losses
Future Outlook & Implementation
Implementation Checklist:
- • Start small: Pilot AI for RFPs before demos/pricing
- • Measure: Track time saved per proposal and win rate impact
- • Human-in-the-loop: Always review AI outputs for accuracy
- • Integrate: Connect AI tools to your CRM (Salesforce, HubSpot)
Future Predictions:
- • By end of 2025, 40% of presales interactions will involve AI avatars (IDC)
- • Ethical AI becomes critical as prospects question synthetic content
- • Automation being a part of most of the internal process
RFP Specifications Expertise
Commercial (Private Sector) RFPs
- Cloud Migration (AWS/Azure/GCP)
- Cybersecurity (Zero Trust, XDR)
- AI/ML & Generative AI (LLMs, Automation)
- Data Analytics (Snowflake, Power BI)
- ERP Modernization (SAP, Oracle, Workday)
- DevOps & IaC (Kubernetes, Terraform)
- Customer Experience Tech (CRM, CCaaS)
- Supply Chain AI (Predictive Analytics)
- RPA (UiPath, Automation Anywhere)
- IoT (Smart Manufacturing, Asset Tracking)
Top Industries: BFSI, IT/ITeS, Healthcare, Retail, Manufacturing
SLED (Government, Education) RFPs
- GovCloud & Hybrid Infrastructure (AWS GovCloud, Azure Government)
- Cybersecurity Compliance (NIST, FISMA, CJIS)
- Citizen Services Platforms (Digital Identity, Portals)
- EdTech (LMS, Virtual Classrooms)
- Public Safety Tech (Surveillance AI, Body Cameras)
- Smart City IoT (Traffic Management, Utilities)
- Data Governance (Open Data Initiatives)
- Legacy Modernization (Mainframe → Cloud)
- Disaster Recovery (Backup as a Service)
- Grant Management Systems
Top Industries: K-12/Higher Ed, Municipalities, State Govt, Public Utilities
Education & Certifications
Education
Master of Business Administration - MBA
Lovely Professional University
Jun 2013 - Apr 2015
B.com, Management
DAVV
Apr 2010 - Mar 2013
English (Professional)